Shipping policy

Boolavard aim to do everything possible to ensure orders are dispatched as quickly as possible. We aim to dispatch all orders placed before 1pm GMT Monday-Friday on the same day, however at peak times this is not always possible so please allow 1-2 working days for dispatch when ordering. Orders are not dispatched on weekends or on UK national holidays. If you have not had confirmation of dispatch after 2 working days please get in touch so that we can investigate your order.

TRACKED & SIGNED UK DELIVERY

This service costs £3.95 for all UK orders and FREE for orders over £50. Standard delivery orders should arrive in 2 working days and are dispatched via Royal Mail. The service used will be Tracked 24. Royal Mail will send you a text message & email if you have provided us with these details.

Please note, we can not guarantee a specific delivery date. Royal Mail will always aim to deliver your parcel the next working day however sometimes this can be delayed depending on your local Royal Mail team.

TRACKED & SIGNED EU & INTERNATIONAL DELIVERY

This service costs £3.95 for all EU orders and FREE for orders over £50. EU delivery orders should arrive in 5 business days and are dispatched via Deutsche Post. Deutsche Post may use DHL or your local postal service to make the final delivery. Deutsche Post will be in touch with a tracking number if available.

Items posted to countries outside of the EU may have customs charges that are the buyers responsibility to pay. Please note that if you place multiple orders to the same destination, we may have to consolidate these into one shipment. Customs charges vary from country to country, contact your customs office for more information.

EU orders will be sent under the IOSS scheme, this means anything up to the value of 150 Euros will be covered and anything may be subject to Customs charges, please note this will be the buyers responsibility.

CHANGING YOUR DELIVERY ADDRESS

You can specify a delivery address of your choice when placing your order. If you need to change this, please contact us as soon as possible once your order is placed. If your order has already been picked and packed, unfortunately we will be unable to change the delivery address.

FAILED DELIVERIES

Please note that any orders sent back to us by the delivery company due to an incorrect delivery address being specified by the customer, or the customer failing to collect from the delivery company after a missed delivery, will be automatically refunded less a £3.95 charge to cover the cost of the order being sent back to us.

FURTHER HELP
If you have any queries in regards to the services that we offer or would like to track your order, please don’t hesitate to contact us.